Return Policy: Damaged Items Only
1. No Standard Returns
All sales are final. We do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or change of mind.
2. Damaged in Shipping Only
We only replace or refund items if they arrive damaged or defective due to transit.
3. Reporting Window
You must report shipping damage within 3 days of delivery. Reports made after this window are not eligible for a refund or replacement.
4. Required Evidence
To process your claim, please email officialjoshlowder@gmail.com with:
Your order number
Clear photos of the damaged item
Clear photos of the shipping box/packaging
5. Resolution Process
Once we review the photographic evidence, we will notify you of approval. Approved claims will receive a replacement item or a full refund to the original payment method (processed via Stripe/Squarespace) within 5-7 business days.